‘Technical issue’ stymies 20 BC retailers for 2 days

Published on January 28, 2023 by David Wylie

Warning message on BC LDB site Photo: Contributed
A warning message on the BC Cannabis Stores' wholesale site says some private retailers may not be able to complete the checkout process.

Update: After nearly three days of being unable to order product from the BC Cannabis Stores wholesale website, retailers are reporting that the issue has been resolved.

Original: Jan. 27 at 11:03 a.m.

About 20 cannabis stores in BC have been unable to order cannabis products from the BC LDB for two days due to a technical error.

Affected cannabis retailers can add items to their cart on the wholesale website, but can’t check out.

A message on the provincial government’s wholesale site says: “Retailers may experience checkout issues when submitting their order. Retailers may not be able to complete orders due to a technical issue. Our technical team is currently investigating and is working on resolving this issue as soon as possible.”

The BC Liquor Distribution Branch tells the oz. it’s a small number of customers who are experiencing a technical issue with the checkout function on the wholesale website.

“However, except for this small number of customers, the BC Cannabis Wholesale website is operating, and orders are continuing to flow through the system as normal for the majority of our customers,” a provincial spokesperson says.

“We are working with those retailers experiencing the technical issue to get their orders placed and shipped, and will continue to take steps to mitigate the impact of delivery delays on customers.”

They did not provide an estimate on when the issue would be fixed.

BC Black’s Janeen Davis says on Twitter that mainly Vancouver-area stores are affected.

Mood Cannabis CEO Cory Waldron tells the oz. he’s affected by the technical issue and is frustrated.

“I honestly don’t know what’s happening with the LDB. There’s been no response, other than a paragraph on the site suggesting that they’re working on the problem,” he says.

Mood is located in Nanaimo, on Vancouver Island.

Waldron says it’s yet another example of how private stores in BC are at a disadvantage to provincially run BC Cannabis Stores.

“This government distribution model is really damaging our already fragile industry in BC, and only allows the unregulated market to continue to grow,” he says.

“The opposite of the intention of legalization is happening now due to overregulation, over taxation, and a government that is very slow to respond to the industry needs.”